Juan Mazzini

is a senior analyst focused on expanding Celent's coverage of IT and business strategy issues to Latin America. He is based in Miami, Florida. Juan’s career spans more than 20 years in the insurance and banking IT industries. His research and consulting focuses on: Life and P&C insurance IT related issues, core banking, FinTech, digital, innovation, IT and business strategy, and systems selection. 


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Anthony O'Donnell

is the Executive Editor at Insurance Innovation Reporter (IIR), and has been an observer and commentator on the use of information technology in the insurance industry for over a decade, following industry trends and writing about the use of IT across all sectors of the insurance industry. He founded IIR in 2013 to offer his perspectives on the important issues facing the field today with his unique brand of breadth and depth.


Michael Fitzgerald

is a senior analyst with Celent's Insurance practice based in Cary, North Carolina. His career includes leadership positions in property/casualty automation, operations management and insurance product development. Mike's research focuses on innovation, billing, business process and operations, social media, and distribution management.


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Luis Chipana

is an analyst with Celent’s Latin American Insurance practice and is based in Bowling Green, Ohio.

Luis' career spans over 16 years working in banking and insurance companies. His expertise is in risk, credit cards, operations, and complaints for commercial and microfinance banks. In insurance, he has been working for six years in continuous improvement and business process management, with focused expertise in sales, underwriting, claims, and reinsurance process for life, health, auto, and property and casualty.

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Tom Scales

is a research director of Celent’s Americas Life and Health Insurance practice. His research and consulting focuses on industry innovation, operational best practices and vendor technology. His particular passion is on how to best leverage technology to ensure the best customer and agent experience. He also leads a broad range of consulting projects, such as Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.



Craig Beattie

is a senior analyst with Celent’s Insurance practice, and based in the firm's London office. He brings extensive experience in the use of enterprise architecture and applications architecture practices in the insurance industry, working with and within insurers.

Craig has advised insurers on IT strategy, legacy modernization, insurance vendor analysis and enterprise architecture topics, principally in the EMEA region. Since joining Celent, he has been a speaker at industry events in North America and London, as well as Celent events in Europe. He has spoken on topics such as the influence of mobile on the industry, the use of social networks by insurers and how the evolving use of the Internet, data and IoT will influence insurance in the future.