Juan Mazzini

is a senior analyst focused on expanding Celent's coverage of IT and business strategy issues to Latin America. He is based in Miami, Florida. Juan’s career spans more than 20 years in the insurance and banking IT industries. His research and consulting focuses on: Life and P&C insurance IT related issues, core banking, FinTech, digital, innovation, IT and business strategy, and systems selection. 

Karlyn Carnahan

leads Property & Casualty research across the Americas. She focuses on issues related to digital transformation. She's particularly interested in shifting distribution channels, new ways of enabling and managing channels, underwriting transformation and new products, improving claims, and transforming the customer experience. Karlyn is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and operational excellence. She is a widely recognized expert on these topics who has written market-leading reports and presented at numerous conferences. 

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Anthony O'Donnell

is the Executive Editor at Insurance Innovation Reporter (IIR), and has been an observer and commentator on the use of information technology in the insurance industry for over a decade, following industry trends and writing about the use of IT across all sectors of the insurance industry. He founded IIR in 2013 to offer his perspectives on the important issues facing the field today with his unique brand of breadth and depth.

Colleen Risk

is a Senior Analyst at Celent. Colleen's research focuses on life insurance business architecture, new business acquisition and underwriting, policy administration, and large transformation program change management. Colleen has diverse consulting experience including building and managing a business process outsourcing operation for a top reinsurer, commercializing a black box underwriting algorithm, performing end-to-end technology assessments, evaluating software for vendor selection, integrating and designing straight-through new business acquisition processing, and modernizing legacy policy administration systems.

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Tom Scales

is a research director of Celent’s Americas Life and Health Insurance practice. His research and consulting focuses on industry innovation, operational best practices and vendor technology. His particular passion is on how to best leverage technology to ensure the best customer and agent experience. He also leads a broad range of consulting projects, such as Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.


Michael Fitzgerald

is a senior analyst with Celent's Insurance practice based in Cary, North Carolina. His career includes leadership positions in property/casualty automation, operations management and insurance product development. Mike's research focuses on innovation, billing, business process and operations, social media, and distribution management.


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Jason Sahota

is the chief executive of Charles Taylor InsureTech, the technology division of Charles Taylor plc, established to help insurance businesses drive change through the delivery of technology-enabled solutions. He has over 15 years’ experience in the Technology Sector and joined Charles Taylor from KPMG, where he was a leader in the Advisory Practice, helping FTSE 100 organisations drive business value through digital innovation. Prior to this, he led Transformation and Infrastructure Outsourcing for Atos. Specialisms include… Tech-enabled business transformation - Digital innovation - Data driven decision making

Eduardo Jimenez

has been working in the Customer communications management segment for over 20 years. His main focus is to bring best of breed solutions to Enterprises in order to create strong customer communications experiences for their clients while improving internal proficiency in their Enterprises. He has  expertise  with international markets with special focus in Insurance, Banking , Financial Services and telecommunications industries. Currently he is Latin American Vice president for GMC Software.