Juan Mazzini

is a senior analyst focused on expanding Celent's coverage of IT and business strategy issues to Latin America. He is based in Miami, Florida. Juan’s career spans more than 20 years in the insurance and banking IT industries. His research and consulting focuses on: Life and P&C insurance IT related issues, core banking, FinTech, digital, innovation, IT and business strategy, and systems selection. 


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Anthony O'Donnell

is the Executive Editor at Insurance Innovation Reporter (IIR), and has been an observer and commentator on the use of information technology in the insurance industry for over a decade, following industry trends and writing about the use of IT across all sectors of the insurance industry. He founded IIR in 2013 to offer his perspectives on the important issues facing the field today with his unique brand of breadth and depth.

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Tom Scales

is a research director of Celent’s Americas Life and Health Insurance practice. His research and consulting focuses on industry innovation, operational best practices and vendor technology. His particular passion is on how to best leverage technology to ensure the best customer and agent experience. He also leads a broad range of consulting projects, such as Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.


Michael Fitzgerald

is a senior analyst with Celent's Insurance practice based in Cary, North Carolina. His career includes leadership positions in property/casualty automation, operations management and insurance product development. Mike's research focuses on innovation, billing, business process and operations, social media, and distribution management.



Jason Sahota

is the chief executive of Charles Taylor InsureTech, the technology division of Charles Taylor plc, established to help insurance businesses drive change through the delivery of technology-enabled solutions. He has over 15 years’ experience in the Technology Sector and joined Charles Taylor from KPMG, where he was a leader in the Advisory Practice, helping FTSE 100 organisations drive business value through digital innovation. Prior to this, he led Transformation and Infrastructure Outsourcing for Atos. Specialisms include… Tech-enabled business transformation - Digital innovation - Data driven decision making